Terms of Service

Last updated: January 16, 2026

Services

MS. GRAY provides Voice-Safe Campus System installation, training, and consulting services to higher education institutions. All engagements begin with a diagnostic assessment to determine fit and align on outcomes.

Result Window & Guarantee

We mutually set a retention KPI for a defined cohort. If we don't hit the agreed delta within one academic term, we continue for 30 days at no cost to close the gap.

90-Day Fit Clause

If priorities shift within the first 90 days of engagement, you can convert unused value to staff certifications and office-hours support.

Capacity Limits

We work with a maximum of 6 campuses per quarter to ensure quality implementation and measurable outcomes. Engagements are scheduled on a first-come, first-served basis following diagnostic approval.

Contact

For questions about terms or to discuss engagement structure, please book a diagnostic call.